Understand the Customer
I support your organization to understand customer needs and translate customer feedback into successful business improvement strategies. This step ensures the customer is put in the center of the improvement initiative and both external and internal CTQs are linked to the project goals and objectives.
Inspire the Culture
Employees are at the heart of improving business processes and services for customers. Through creating an inspiring environment that is inclusive for all your team members I support them bringing out the best in themselves every day.
Excel Process Performance
I provide personalized services to help your company improve organizational capabilities and business processes to sustain operational excellence. My focused, flexible approach ensure that critical milestones are met, and results are secured through superior execution.
Improvement Strategy and Deployment
The right improvement strategy and implementation plan ensures successful project deployment aligned with external and internal customer needs.
Structured Problem Solving
Structured problem solving techniques address complex business problems resulting in improved results and prevent recurring issues.
Process Excellence for Digital Transformations (CRM, SAP)
Streamlining processes before implementing a new system avoids unnecessary customization costs afterwards, takes into consideration user experience, adoption, and process efficiency over long term.
Industry Specific Solutions
Whether your goal is to support growth, eliminate unnecessary manual work or increase selling time a targeted end-to-end excellence approach supports specific industries with high transactional volume including Customer Service, HR, and Finance.
A structured well-designed setup of meaningful metrics connected to the company`s goals and objectives and customer journey supports sustainable best performance over the long term.
Project Mentoring and 1-on-1 Coaching
Whether you or your organization is working on Six Sigma projects in groups or individually with my extensive experience mentoring aspriring Lean Six Sigma candidates I help supporting your goals and project completion.
Not only Blanka has great knowledge of continuous improvement tools and techniques but her main strength is that she can adapt them perfectly for the project she is working on and for the company she is working for.
One of the main strengths of Blanka is the understanding of customer needs. Blanka always asked the right questions. Hard worker. She has done a really good job. I liked working with Blanka.
I have been working closely with Blanka when she was in Lean Six Sigma Master Black Belt position. She supported the Customer Response Centre working on projects related to customer satisfaction and set up organization metrics. She is a hard working person, she mentored customer service talents to become Green Belt certificed while she was working on projects and developed herself to accomplish Master Black Belt certification.
Contact me for a free consultation
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