Services

Why work with me

Customer facing organizations have their unique set of challenges to provide excellent service meeting customer demand on time and with superior quality.  My targeted approach takes into consideration your organization’s needs and culture while I help translating them into practical solutions.

My purpose is to help sales operations and service organizations become more productive. I bring in hands-on experience both in operational and continuous improvement areas. I have successfully applied Lean and Six Sigma techniques in transactional environments. I am Lean Six Sigma certified since 2007, and Salesforce certified since 2018.

I’m a good listener and create an atmosphere that fosters an inspiring improvement culture. I partner with your team and help them going through process and behavioral change.

My motivation is to see your Team succeed every day and bring out the best in them to make sure they can continue improving the organization. I`m not afraid to challenge the status quo.

By providing project-package based solutions I offer flexibility to support continuous improvement initiatives throughout the entire organization. No hidden fees, or comissions.

Industries

Customer Services
Call Centers
Sales Operations
Financial Services
Human Resources
Shared Service Centers

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