My Approach

Understand the Customer

I support your organization to understand customer needs and translate customer feedback into successful business improvement strategies. This step ensures the customer is put in the center of the improvement initiative and both external and internal CTQs are linked to the project goals and objectives.

Inspire the Culture

Employees are at the heart of improving business processes and services for customers. Through creating an inspiring environment that is inclusive for all your team members I support them bringing out the best in themselves every day.

Excel Process Performance

I provide personalized services to help  your company improve organizational capabilities and business processes to sustain operational excellence. My focused, flexible approach ensure that critical milestones are met, and results are secured through superior execution.

Services

Improvement Strategy and Deployment

The right improvement strategy and implementation plan ensures successful project deployment aligned with external and internal customer needs.

Structured Problem Solving

Structured problem solving techniques address complex business problems resulting in improved results and prevent recurring issues.

Process Excellence for Digital Transformations (CRM, SAP)

Streamlining processes before implementing a new system avoids unnecessary customization costs afterwards, takes into consideration user experience, adoption, and process efficiency over long term.

Industry Specific Solutions

Whether your goal is to support growth, eliminate unnecessary manual work or increase selling time a targeted end-to-end excellence approach supports specific industries with high transactional volume including Customer Service, HR, and Finance.

Performance Management

A structured well-designed setup of meaningful metrics connected to the company`s goals and objectives and customer journey supports  sustainable best performance over the long term.

Project Mentoring and 1-on-1 Coaching

Whether you or your organization is working on Six Sigma projects in groups or individually with my extensive experience mentoring aspriring Lean Six Sigma candidates I help supporting your goals and project completion.

Industries

Customer Services
Call Centers
Sales Operations
Financial Services
Human Resources
Shared Service Centers

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