Blanka is a business performance improvement professional with the purpose of help sales operations and service organizations become more productive. She partners with customer facing organizations supporting their unique set of challenges to provide excellent service meeting customer demand on time and with superior quality. Blanka uses a data-driven approach, takes into consideration the internal company culture and helps translating organizational goals into practical solutions.
Blanka has started her career with GE in customer services, later moving into process improvement and quality roles where she successfully applied Lean and Six Sigma methodologies to multiple projects. Her specialties include end-to-end organizational transformations, process integrations and new system implementations. Besides her process work she has also led internal and external teams in customer service and sales operations. Blanka has extensive experience in developing talent, coaching and mentoring leaders as well as aspiring Six Sigma professionals. She brings 15 years of hands-on experience in operational, project management and continuous improvement roles. Blanka is passionate about cloud technology and the productivity opportunity its` features can bring to the commercial space. Blanka has successfully integrated and automated business processes both in SAP ERP and CRM systems.
Blanka holds a bachelor’s degree in Economics in Tourism and Hotel Management from Kodolanyi Janos University of Applied Sciences specializing in environmental friendly, sustainable tourism. She is a Certified Lean Six Sigma Master Black Belt from General Electric. Blanka is Salesforce and SAP certified.
Why work with me
Customer facing organizations have their unique set of challenges to provide excellent service meeting customer demand on time and with superior quality. A focused approach takes into consideration your organization’s needs and culture while I help translating them into practical solutions.
My purpose is to help sales operations and service organizations become more productive. I bring in hands-on experience both in operational and continuous improvement areas. I have successfully applied Lean and Six Sigma techniques in transactional environments. I am Lean Six Sigma certified since 2007, and Salesforce certified since 2018.
I’m a good listener and create an atmosphere that fosters an inspiring improvement culture. I partner with your team and help them going through process and behavioral change.
My motivation is to see your Team succeed every day and bring out the best in them to make sure they can continue improving the organization. I`m not afraid to challenge the status quo.
By providing project-package based solutions I offer flexibility to support continuous improvement initiatives throughout the entire organization. No hidden fees, or comissions.
Not only Blanka has great knowledge of continuous improvement tools and techniques but her main strength is that she can adapt them perfectly for the project she is working on and for the company she is working for.
One of the main strengths of Blanka is the understanding of customer needs. Blanka always asked the right questions. Hard worker. She has done a really good job. I liked working with Blanka.
I have been working closely with Blanka when she was in Lean Six Sigma Master Black Belt position. She supported the Customer Response Centre working on projects related to customer satisfaction and set up organization metrics. She is a hard working person, she mentored customer service talents to become Green Belt certificed while she was working on projects and developed herself to accomplish Master Black Belt certification.